FAQ’s
-
WHAT IS HQ RECOVERY SUITE?
HQ Recovery Suite is the West’s premier luxury recovery destination, combining wellness with exclusivity. It offers a science-backed approach to athletic and lifestyle recovery, providing top-tier facilities for relaxation and rejuvenation. More than just a recovery centre, it serves as a social wellness hub, offering a premium space to connect and unwind. Designed for athletes, executives, and anyone prioritizing self-care, HQ Recovery Suite ensures clients feel refreshed, recharged, and ready for what’s next.
-
WHERE IS HQ RECOVERY SUITE LOCATED?
HQ Recovery Suite is located in the N17 Business Park in Tuam, just off the M17 motorway and only 30 minutes from Galway City.
-
WHO CAN USE HQ RECOVERY SUITE?
Our facility is for individuals 18 years and older. Proof of ID may be required, and entry will be denied if age verification cannot be confirmed.
Whether you're an athlete, gym-goer, or just need recovery & relaxation, our services are available to you.
-
DO I NEED TO BE A MEMBER OF HQ GYM TO ACCESS THE HQ RECOVERY SUITE?
No, you do not need to be a member of HQ Gym to access HQ Recovery Suite. It is a completely separate business from HQ Gym, and anyone can book and use the recovery facilities.
-
WHAT SHOULD I BRING WITH ME?
To ensure a comfortable and enjoyable experience at HQ Recovery Suite, we recommend bringing the following:
Swimwear – Required for use of the sauna, jacuzzi, and ice bath.
Towels – We suggest bringing two: one for drying off and one for use in the sauna.
Flip-flops or Sliders – For hygiene and added comfort while moving between facilities.
Water Bottle – Staying hydrated is essential for optimal recovery.
These items will help enhance your experience and ensure you get the most out of your visit.
-
WHAT IS NOT PERMITTED?
To maintain a clean and safe environment for all guests, the following are not allowed:
Fake tan or applied oils – These can contaminate the water and affect the experience of other users.
Glass containers – For safety reasons, please use plastic or metal bottles instead.
We appreciate your cooperation in helping us uphold the highest standards of hygiene and safety.
-
HOW EARLY SHOULD I ARRIVE?
We recommend arriving at least 5 minutes before your scheduled session to allow ample time for check-in and preparation. This ensures you can fully relax and make the most of your experience.
-
HOW DOES THE WRISTBAND SYSTEM WORK?
To ensure seamless access to the Recovery Suite, follow these steps:
Collect your wristband from HQ Gym reception upon arrival.
Use the wristband to unlock the Recovery Suite door and gain entry.
Return the wristband to HQ Gym reception after your session.
A €5 deposit is required, which will be fully refunded upon return of the wristband.
This system helps maintain security and ensures a smooth experience for all guests.
-
HOW LONG DOES EACH SESSION LAST?
Each session is structured to provide a seamless and relaxing experience:
15 minutes – Time to check in, change, and prepare.
60 minutes – Full access to all recovery services.
15 minutes – Post-session shower and changing.
This schedule ensures you have ample time to enjoy the facilities while maintaining a smooth flow for all guests.
-
HOW LONG SHOULD I SPEND IN EACH FACILITY?
For optimal recovery, we recommend the following time guidelines for each facility:
Jacuzzi: 10-15 minutes
Compression Boots: 15-30 minutes
Ice Bath: 3-5 minutes per immersion
Sauna: 10-20 minutes
Cold Plunge Showers: 1-2 minutes
Massage Guns: 5 minutes per muscle group
These timeframes are designed to provide maximum benefits while ensuring a comfortable and effective recovery session.
-
WHAT ARE THE GUIDELINES?
What Are the Guidelines?
Respect Others – Maintain a peaceful environment by keeping noise levels to a minimum.
Stay Hydrated – Drink water before, during, and after your session to support optimal recovery.
Shower Before Entering – Ensures the highest standards of hygiene for all guests.
No Fake Tan or Applied Oils – To prevent contamination of the water and preserve a clean environment.
No Glass Containers – For safety reasons, please use plastic or metal bottles.
Listen to Your Body – If you feel unwell, take a break and prioritize your well-being.
We appreciate your cooperation in helping us maintain a comfortable and safe space for everyone.
-
HOW OFTEN SHOULD I USE THE RECOVERY SERVICES?
For optimal benefits, we recommend 2-3 sessions per week. However, feel free to visit anytime you need to unwind and relax after a long day- it’s all about what works best for you!
-
WHERE DO I RETURN MY WRISTBAND?
Drop your wristband back at HQ Gym reception to receive your €5 deposit refund.
-
HOW DO I CANCEL/ RESCHEDULE?
You can cancel or reschedule your booking up to 24 hours in advance. Cancellations within 24 hours are non-refundable.
